Frequently Asked Questions
What is "managed services"?
"Managed services" is a new paradigm in offering technological support to businesses who crave a full-time IT staff without the overhead. At XOGENT we can be IT for you. We monitor your IT systems and create a proactive vs. a reactive IT environment. We can supplement your current IT department as well.
Why choose a Managed service?
No one likes paying hourly consulting fees, in fact, many would rather attempt to fix the problem on their own rather than involve professionals. This may work, but often the time spent exceeds the benefits of the money saved. And there's something that can't be as readily measured- one's sanity. Don't you have enough to worry about without having to worry about technology failures?
This downtime draws directly from the bottom line, inflicting costs via a combination of increased expense and reduced profit. These losses sap your momentum and distract from you from your business goals. You need dependable technology to survive as a business.
That is, in a nutshell, the "Why" of managed services. Your technology is managed for you, by our team of highly qualified professionals. We are able to offer 365/24/7 surveillance of your systems and manage your networks remotely in less time and for less money. We make it our priority to protect your business's technology from human error, degradation, and change.
Why should I choose Managed Services instead of a traditional hourly consulting service?
The biggest problem with hourly support is that it's generally delivered on a reactive basis, and when it is being delivered, you are often paying the consultant to first discover what the problem is and then to solve it. Hourly support puts all the "time and expense" risk on you. A Managed Services plan places all the risk on us.
We have a friend/brother/cousin that took a couple of computer classes while in college. We call him whenever we need computer help; why shouldn't we just stick with that?
Small businesses are as dependent on technology as fortune 500 firms are. Complexities in managing IT are similarly aggressive in both small and large firms. We have found through years of experience that many small businesses use a friend or part-time employee to try to manage their computer systems. These guys use obsolete technology as they have no resources to update themselves. It’s likely they are unavailable or busy when you need them present. These factors alone will cost you in lost productivity and lost revenue. XOGENT is an affordable solution that allows you to contact a qualified team of experts 24 hours a day, 7 days a week. Can your friend do that?
We have an IT person or department. Why would I need XOGENT?
XOGENT partners with companies who employ a part-time or full-time IT staff. By eliminating the necessity to work on low-level, repetitive, non-strategic tasks, XOGENT Engineers free your staff to focus on long-term strategic technology objectives, such as:
- Intranet portal services for employees
- Extranet portal services for customers
- Line of business applications
- Employee technical training
- Database development and management
- Application performance reporting
- Management of digital dashboards
- Aligning IT goals with long-term vision of the management team
- Professional training and certifications
How do I know which service plan to choose?
Just call one of our Sales agents to discuss the different service plans and which level best fits your company. We will work with you to define and understand your company and your IT needs. Together we will find a level of coverage to fit all your needs.
How large do we have to be to consider using a Managed Services firm?
We provide services to companies of all sizes. Regardless of size, our clients usually see significant measurable benefits including reduced costs, improved service to their clients and the opportunity to focus on their core business capabilities.
We are considering our options and are looking for some guidance. Can we just talk to you about possibilities?
Absolutely. XOGENT will be happy meet with you to discuss your needs, how we can help, and address your unique issues with no obligation.
What do I do if I have an IT problem?
You can report you issue to the HALO support group three ways.
Log on to the secure HALO agent on the website and create a ticket.
Send an email to support@xogent.com describing your issue.
Call the Support line at 678-730-4250.