Managed Services

Managed services is a new paradigm in IT support  offering technological support to businesses who desire a full-time IT staff without the overhead. At XOGENT we can be IT for you. We monitor your IT systems and create a proactive vs. reactive IT environment. We can supplement your current IT department as well.

Why choose a Managed Service?

No one likes paying hourly consulting fees, in fact, many would rather attempt to fix the problem on their own rather than involve professionals. This may work, but often the time spent and productivity lost will exceed any benefit of the money saved. There's also something that can't be as readily measured - one's sanity. You have enough to worry about without having to worry about technology failures.

This downtime draws directly from the bottom line, inflicting costs via a combination of increased expense and reduced profit. These losses sap your momentum and distract you from your business goals. You need dependable technology to survive as a business. You are professionals in your field, why would you not use professionals in one of the most critical areas of your business?

That is, in a nutshell, the "Why" of managed services. Your technology is managed for you, by our team of highly qualified professionals. We are able to offer 365/24/7 surveillance and support of your systems and manage your networks remotely in less time and for less money. We make it our priority to protect your business's technology from human error, degradation and change.

Why should I choose Managed Services instead of traditional hourly consulting service?

The biggest problem with hourly support is that it's generally delivered on a reactive basis, and when it is being delivered, you are often paying the consultant to first discover what the problem is and then to solve it. Hourly support puts all the "time and expense" risk on you. A Managed Services plan places all the risk on us.

We have an IT person or department. Why would we need XOGENT?

XOGENT partners with companies who employ a part-time or full-time IT staff. By eliminating the necessity to work on low-level, repetitive, non-strategic tasks, XOGENT engineers free your staff to focus on long-term strategic technology objectives, such as:

• Intranet portal services for employees
• Extranet portal services for customers
• Line of business applications
• Employee technical training
• Database development and management
• Application performance reporting
• Management of digital dashboards
• Aligning IT goals with long-term vision of the management team
• Professional training and certifications
• Development of business intelligence (BI) and analytics to measure your organization and its profitability